Ebanned - Your Account and Related Links

Step 3 - File a Non-Payer Bid Complaint

Related Links: Non-Paying Bidder Policy || Non Sending Seller Policy

It is important that you fill out the form completely.

If you are unsure of the information needed for the form, please log into your Auction Manager to get the necessary information. Click here to open a new window to your Auction Manager

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This Non-Payer Complaint form is intended to help the buyer and seller resolve this issue. After you file a Non-Payer Complaint, we will send an email to you and your high bidder, advising that bidder that you have notified us to a potential non-paying bidder and encouraging the high bidder to complete the transaction. You must file this Non-Payer Complaint form before you request a Final Value Fee refund. View our Non-Paying Bidder Policy.

Please use care when filing this form. It should only be used when you have received no response from your bidder or your bidder has flatly refused to pay for the item. Use of this form could be considered a type of harassment and may be cause for suspension if abused.

To file a Non-Payer Complaint form:

You must have a registered Userid in good standing.
You must be the seller of that item.
At least 10 days and no more than 59 days have passed since the auction ended.
Your auction must have received at least one winning bid

If you've met all of these conditions and want to file your Non-Payer Complaint, please fill out the following form.

If you are a buyer and are filing a complaint about a seller, please do not use this form,
click here instead.