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Common information about Your Account
Update your
billing information
Learn about -
Information we share with other members
Other related FAQ's about Your Account
Do
I have to give you my credit card information?
Yes. This is to verify you are of
legal age to buy or sell on Ebanned and for our billing purposes. If you
are a buyer or do not plan to sell, your credit card is never charged. For your safety, no one from Ebanned will
ever contact you by email asking your full credit card information.
If you should ever receive a request (through email, chat or the forums) asking you for your credit card
information or your password, please
notify Ebanned
immediately.
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How
much does it cost?
Currently, it's free to register. There is a
small Listing Fee of $.40 per auction. There is also an additional $.60
charge for Dutch items for a total listing fee of $1.00 for Dutch no
matter how many items you have for sale.
A small note regarding our fees....
We are aware there are some auction sites that charge nothing to sell your
items. However, keep in mind the age old saying "You get what you pay
for". We have many options here that other auction sites do not have.
We can't speak for the other sites, but here, providing you with the
absolute best in customer service is our main priority. Your minor listing
fees help us accomplish this.
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How
do I pay my auction fees?
The preferred method is by Credit Card. However, you may choose to mail your
payment to us using a check or money order. In the
View
Your Account section of this site, there is a link to pay by mail. The
link will give you all the information
you need to make your payments. If you are on automated billing, (log into
your account and your billing status is displayed on screen for you to
see), you are billed once per month or once your account reaches $100.00
in any billing cycle or at the administration discretion.
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Do
you have final value auction fees like some other auction sites?
Yes. The fees are quite reasonable. Unlike some other sites, we charge a
small 3% final value fee. If your auction ends with no bids, you pay
nothing more than your small listing fee.
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What
kind of payments do you accept?
Our preferred method of payment is automated billing. Though we do accept payments by
mail using a personal/company check or money order. If paying by mail with
a personal/company check, please allow 10 days for your check to clear our
bank and the credit applied to your account.
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How
long until my account is credited?
If
paying by personal or company check, please allow 10 business days. If
paying by money order, please allow 5 business days.
When on automated payments, your payment will be applied within 2 business
days after we have successfully charged your fees.
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I
show a credit. Why?
It's possible you have overpaid your account. Another reason you might
show a credit is if you have already paid your account and gotten a refund
on your final value fees. The refund is applied to your account no matter what
your balance is.
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How
does the invoicing work?
Once a month, you will receive a statement from us detailing your recent account
history and balance due. If you do not have a balance due, you will not
receive an invoice. Payment in full is due within 15 days. Accounts that have not
paid their negative balance within the 15 days, will be automatically
suspended and all current listings will be locked until payment in full is
made. You can log into your
account
here.
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When
do I have to make a payment on my account?
Once the system sends you an invoice, you must pay your balance anytime
within 15 days. If not paid within that time, you will be automatically
blocked and your current listings may also be blocked at that time. We
prefer that you do not send us any payments until your receive your
invoice and we also ask that you do not send payments for less than $1.00.
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What
is your Paypal address so I can make a payment?
We do not accept Paypal for any reason.
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