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Fee Refunds

Ebanned refunds final value fees in the event that your high bidder backs out for any reason. There are certain steps to take in order to receive your refund.

To request credit for Final Value Fees from a listing:

  • You must have filed a Non-Payer Complaint Form
  • At least 5-10 days have passed since filing the Non-Payer Complaint.
  • No more than 59 days since your item ended.
  • You have left appropriate negative feedback for the bidder.

Once you submit your request for a final fee refund, the request will be verified. If any of the above steps have not been completed, the refund will not be issued.

A standard waiting time of 7 days will apply giving your bidder a chance to respond as your bidder will automatically be sent a copy of your fee refund request. After 7 days, the request will be granted provided all the information provided is verified.

Listing fees and fees for enhancements, (featured, attention grabber, etc) are not refundable.

To file for a final fee refund, click this link.

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