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If your account is suspended:
If you need to update your billing information: Click to
go to your
Auction Manager > Your Account
If you have multiple seller accounts:
Information for sellers with two or more seller accounts.
Setting up your seller account:
If you are selling items on Ebanned, this
section contains information that will help you understand the aspects
of your seller account.
Other related FAQ's for Billing
Q. What are the fees for selling here?
A. You can read our
Fee Schedule page here.
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Q. My item didn't sell, can I relist for free?
A. This site supports Auto-relist
(up to 2 times) that is automatically added to your item when you list it. If it ends with no
bids, it will be
automatically
relisted.
Please note that this feature is available only at the time of listing. If you
did not select it on the seller your item form, your item will not be
re-listed for free and you must pay standard listing fees to have your item up
for listing again.
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Q. The high bidder backed out/didn't pay, what do I do?
A. If your
high bidder backed out or didn't pay
for the item, you can file a
non-paying bidder alert against them. If your
item had more than one
bid, you can offer it to the next
highest bidder if
they are interested. You can read our
non-paying bidder policy
here.
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Q. How do I pay for my account?
A. We accept several types of payment, credit
cards and checks or money orders. All of our acceptable payment methods
are available by
logging in to your
account.
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Q. What types of payments do you accept?
A. Credit Cards, Money Orders, Personal
Checks and Certified Checks. We do not accept any type of online payment
service. We also do
automated monthly
billing.
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Q. How long does it take for my payment to show up?
A. In most cases, your payment will be
reflected in your
account within
24
hours, though we ask that you allow
up to 72 hours before contacting us about the status of your payment. Postal payments could take up to 10 days to post to your account. If you ever have a question
about your account and a payment you have made, you can
contact
Ebanned to ask about the status of your
account.
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Q. What is your Paypal address?
A. We do not accept Paypal as an acceptable
method pf payment.
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Q. I tried to list an item and it told me that I was
suspended, why?
A. The most common cause for this is letting
your
account go behind on payments. You will be sent an invoice on the 1st or
the 15th of the month that is due within 10 days. If the balance is not paid
within 10 days, the
account is automatically
suspended. Once your
account is
paid in full, we will lift the suspension.
Accounts that are chronic late
payers, may, at our discretion, be asked to keep a positive balance in their
account before being allowed to
list.
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Q. I paid but I am still suspended, why?
A. If you have paid your
account and it is
still
suspended after at least 24-48 hours, the common cause could be that you have
multiple accounts and are carrying a balance in any or all of them that will
have to be paid as well.
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Q. My balance is at 0.00, why can't I list items?
A. If you have paid your account and it is
still
suspended after at least 24 hours, the common cause could be that you have
multiple accounts and are carrying a balance in any or all of them that will
have to be paid as well. Another common cause for this to happen is that we have
received complaints on your userid and you are being investigated. You can read
our
Non-Sending Seller policy
here.
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Q. Can you just bill my credit card every month?
A. Yes, we can. We call this
automated monthly
billing and it takes the hassle of your payments out of your hands and we do all
the work. Just
log into your account,
click the link that reads Your Account and follow the link to our secure server to
sign up for this service.
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Q. What is Automated Billing?
A.
Automated billing is the process where you
place your credit card on file with us and instead of us sending you invoices
every month and you having to pay it each and every month, we simply bill your
credit card for the amount due on your
account.
We bill discreetly so the name Ebanned never shows up on your bank statements.
Once we bill your card, your payment will be applied to your account.
Also note that we will bill your credit card once your billing reaches $150.00
or more in any given billing cycle.
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Q. Can I make a one-time payment on my account?
A. Yes, you can
log into your account at any
time and follow the link to our secure server. There you will fill out the
form to let us know the exact amount you wish billed to your card. Once we
charge your card, you will be sent a notice letting you know the date and
amount charged and a link to your
account where you can verify the funds are
placed in your
account. This is a convenient and hassle-free way to pay your
account balance.
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Q. Where can I see my account balance?
A. You can see your
account balance at any
time by
logging into your
account. With your invoices you are sent a link or
you can find it in your
Auction Manager
under the link Your Account.
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Q. How do I know what my billing date is?
A. Your billing date is determined by the
date you registered with Ebanned. It will fall on either the 1st or the 15th.
New
accounts can be expected to receive an invoice usually within 15 days of
joining. You can also find out your billing date by clicking the Account link
in your Auction Manager.
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Q. When is my account due and how long do I have to pay it?
A. Once you receive your invoice, you have 10
days to pay it. Invoices sent on the 1st are due by the 10th and invoices sent
on the 15th are due by the 25th.
Accounts not paid in full by the due date are
automatically
suspended and all auctions currently running are cancelled. If
you have auctions running when your
account is
suspended, they are held in the
system for 48 hours pending payment and can be re-instated if the
account is
paid within 48 hours following
suspension.
Please note that all sellers on Automated billing will be blocked from listing
if their payment is declined after the second try.
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Q. My credit card was denied, why, and what should I do?
A. If your credit card was denied, you will
be sent a notice to let you know that we were unable to bill your card and ask
you to update your billing information with us. You should do this right away
so it does not interrupt your billing cycle and cause your
account to be
suspended for non-payment.
On our second try, if your card is again denied, your listing will be
suspended and your account blocked from using Ebanned's service until full
payment is made on your balance. If your balance is paid in full within 48
hours of suspension, your current auctions (if any) will be re-instated.
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