Q. What do those sunglasses mean?
A. The sunglasses icon (shades) are used to
signify a new member who has been with us for less than 30 days. An
explanation of all the icons used at eBanned can be found here.
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Q. How do I change my contact information?
A. Log into the Update Registration
form located
here.
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Q. How can I change my location?
A. Log into the Update Registration
form located
here.
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Q. How much of my personal information is shared with other
members?
A. At a site of this nature, we
realize the need for confidentiality, so in that respect, no information
beyond your name, email and general location is shared with other members.
Most information on the registration application is for our records only. We
do not even provide members with email contact information unless they have
been involved in a transaction with each other. We are very serious about your
privacy. Please read our Privacy Policy and our
Terms of Service so you
can be more familiar with how this website operates.
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Q. What is a userid?
A. Every member at Ebanned has chosen
a unique nickname or "userid" to go by. No two members have the same
userid, although there may be several members with similar userids. Always
remember to log in using your userid that you chose and not your email
address.
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Q. I forgot my userid. What do I do?
A. You can send an
email to Ebanned asking
for your userid. Be sure to include the email address you registered with. We cannot look for
your userid, if you don't send us your email.
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Q. I forgot my password. What do I do?
A. Do not send us an email asking for your
password. For security reasons, we will not send passwords in email. On nearly
every page at Ebanned there is a link to have your password sent to your
registered email account. If you must email Ebanned for your password, you
will get back a simple message with the link to the form to have your password
sent to you.
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Q. How can I change my userid?
A. You can't. When you registered, you were
asked to choose your new userid carefully because it can't be changed. You are
welcome to go through the registration process again to obtain a new userid,
but your feedback and auctions will not follow you. You should also be aware
that if your current account is past due or there are excessive negative
feedbacks, your new application will be denied.
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Q. How can I change my password?
A. Log into the Update Registration
form located
here.
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Q. How can I change my email address?
A. Log into the Update Registration
form located
here. If
you have current auctions, or have any bids placed on auctions, your new email
address will not be shown. If you must change your email while you have bids
placed or listing going, be sure you contact the seller/bidder and inform them
of your new email.
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Q. Someone requested a password for my account and it
wasn't me, what do I do?
A. Each password request also includes the IP
address of the computer requesting your password. Simply forward the entire
email you received to Ebanned
and we'll investigate it. Your password is only sent to the registered email
for your account. It is never displayed on the site for just anyone to get.
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Q. How can I set up a Personal Me Page?
A. That's simple. Just go to your Auction
Manager and you'll see a link to take you to
the Me Page section. From there you can create, edit or delete your
Me Page
content. Both sellers and buyers can have Me Pages. They are a great way for
others to get to know about you. Be sure you enable your page once you have
created it. If you ever need to remove your page for awhile but don't want to
delete it, you can simple un-enable it and it will not be visible but your
content will remain.
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Q. How can I edit my personal Me Page?
A. That's simple. Just go into your Auction
Manager and you'll see a link to take you to
the Me Page section. From there you can create, edit or delete your
Me Page content.
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Q. How can I keep track of my selling or bidding activity
here?
A. Near the top
of every page simply follow the link that reads (Auction
Manager). Once you log
in, click the Selling button and you'll be able to see all of your activity from one easy to access page.
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Q. How do I get the winners
contact information?
A. In your Auction Manager under the
selling section, just scroll to the bottom of the page to the section Items
Sold. You'll see a link to View Sold Item Details. From there you can get your
winners contact information, mark the status of your item, request feedback
and delete it when you are finished.
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