Problems with registration - This section is designed to help you
identify and correct common problems with getting registered.
- Email address not accepted
Verify your email is valid
and that you have typed it in correctly.
- Confirmation not received
More information available here.
- Invalid information/Prior Users with Bad History
Use correct information. Member applications are validated and
if your application is found to be incorrect, you will be declined.
We do not send notice when you have been declined for invalid
information or have been removed based on a previous bad history
with Ebanned.
- Credit card denied
More information available
here.
- You receive a Page Not Found error when using the
registration form
Because our
registration requires
sensitive information, a secure server is used to protect and encrypt your
private information. Some browsers have settings that you may have to change
to allow you access to these types of pages. You will have to allow SSL 2.0
and SSL 3.0. You may also need to adjust your privacy settings to MEDIUM.
- You have been denied a membership.
Ebanned maintains a blacklist of past problem users. If you've been
denied for having a problematic previous userid, you may
contact Ebanned for a further explanation and instructions on
resolving the problems. Ebanned may choose, depending on the
severity of your past violation, to deny you a reply or the ability
to become a member again.
If you've been denied based on your credit card, you can
see these steps to help
you resolve the issue.
Other related FAQ's for Registration
Q. How do I register?
A. Simple! Read our
Terms of
Service,
agree to it, and fill out the registration form on our secure server. It's
free and easy!
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Q. Why do you need my credit card?
A. As this site has grown, so has the
expectation of our members to provide a safe and secure area to do their
business. By providing credit card information, we can assure our members that
each individual is of legal age to participate in an online trading environment
of an adult nature.
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Q. I didn't get an email with my password, now what?
A. We process all registrations by human.
Under normal circumstances, you will have received your welcome letter within
12-24 hours of your submission. If you did not get an email,
you should contact your ISP about possible difficulties on their end. If you
are on AOL, make sure your mail controls are set to allow internet email. You
can also try sending an email to the
administrator to see what the hold up is.
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Q. What is taking so long with my password?
A. Our registration process, while simple,
is not automatic. All new membership applications are processed by a human and
this takes time. If you haven't gotten a welcome letter within 24-48 hours,
it's possible your email has problems. You are always welcome to
email us to
find out the status of your application.
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Q. My registration was denied, why? And what can I do about
it?
A. If we find it necessary to deny your
application, an explanation will come with our note of denial. You can correct
the problem by fixing whatever it was that got your account denied or you can
go elsewhere. We may, at our discretion and based on severity of the prior
offense, choose not to respond to you all all or send a reason why you are
declined.
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Q. Why can't I use my Hotmail (yahoo, excite, etc) email
account?
A. You can! As long as your email is
valid, you can use it at Ebanned. Please note that you must keep a valid email
on your account or access will be removed until you have updated with correct
and valid contact information.
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Q. What do those sunglasses mean?
A. The
sunglasses icon (shades) are used to
signify a new member who has been with us for less than 30 days. An
explanation of all the icons used at Ebanned can be found
here.
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Q. How do I change my contact information?
A. Use the Update Registration form
located
here.
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Q. How can I change my location?
A. Use the Update Registration form
located
here. We do not display your location or any personal information aboiut
you on Ebanned.
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Q. How much of my personal information is shared with other
members?
A. At a site of this nature, we
realize the need for confidentiality, so in that respect, no information
beyond your email and userid is shared with other members.
Emails are only shared in certain circumstances, including the winning or
selling of an item.
Most information on the registration application is for our records only. We
do not provide members with email contact information unless they have
been involved in a transaction with each other or in cases of harassment or comments made in a
threatening nature. We are very serious about your
privacy. Please read our
Privacy
Policy and our
Terms of Service so you
can be more familiar with how this website operates.
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Q. What is a userid?
A. Every member at Ebanned has chosen
a unique nickname or "userid" to go by. No two members have the same
userid, although there may be several members with similar userids.
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Q. I forgot my userid. What do I do?
A. You can send an
email to Ebanned asking
for your userid. Be sure to include the email address you registered with. We cannot look for
your userid, if you don't send us your email.
If you have forgotten what email you used to register with, provide as much
information as possible, such as name or address and we can try an alternate
way or looking for your account.
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Q. I forgot my password. What do I do?
A. Do not send us an email asking for your
password. For security reasons, we will not send passwords in email. On nearly
every page at Ebanned there is a link to have your password sent to your
registered email account. If you must email Ebanned for your password, you
will get back a simple message with the
link to the form to have your password
sent to you.
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Q. How can I change my userid?
A. You can't. When you registered, you were
asked to choose your new userid carefully because it can't be changed. You are
welcome to go through the
registration process again to obtain a new userid,
but your feedback and auctions will not follow you. You should also be aware
that if your current account is past due or there are excessive negative
feedbacks, your new application will be denied.
Note that our refusal to change your userid or alter it in any way is not
because we don't want to but rather that we can't. Our software is limited and
we simply don't have the ability to change or alter a userid.
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Q. How can I change my password?
A. Use the Update Registration form
located
here.
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Q. How can I change my email address?
A. Use the Update Registration form
located
here. If
you have current auctions, or have any bids placed on auctions, your new email
address will not be shown. If you must change your email while you have bids
placed or listing going, be sure you contact the seller/bidder and inform them
of your new email.
If you will no longer have access to the email address that is connected with
current running listings or bids, you can
contact Ebanned and
we will update that for you.
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Q. I can't access the registration page, is there another
way in?
A. Because our
registration requires
sensitive information, a secure server is used to protect and encrypt your
private information. Some browsers have settings that you may have to change
to allow you access to these types of pages. You will have to allow SSL 2.0
and SSL 3.0
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