1. Why didn't I get my confirmation email?
2. How much does it cost to sell on Ebanned?
3. How do I join?
4. What is a non-anonymous email?
5. My log in failed. Why

• Email address not accepted
  Verify your email is non-anonymous and that you have typed it in correctly.
   
• Confirmation not received
  More information available here.
   
• Invalid information
  Use correct information. Member applications are validated and if your application is found to be incorrect, you will be declined.
   
• Credit card denied
  More information available here.
   
• You receive a Page Not Found error when using the registration form
  Because our registration requires sensitive information, a secure server is used to protect and encrypt your private information. Some browsers have settings that you may have to change to allow you access to these types of pages. You will have to allow SSL 2.0 and SSL 3.0. You may also need to adjust your privacy settings to MEDIUM.
   
• You have been denied a membership.
  Ebanned maintains a blacklist of past problem users. If you've been denied for having a problematic previous  userid, you may contact Ebanned for a further explanation and instructions on resolving the problems. Ebanned may choose, depending on the severity of your past violation, to deny you a reply or the ability to become a member again.
  
  If you've been denied based on your credit card, you can see these steps to help you resolve the issue.

Other related FAQ's for Registration

• How do I register?

• Why do you need my credit card?

• I didn't get an email with my password, now what?

• What is taking so long with my password?

• My registration was denied, why? And what can I do about it?

• Why can't I use my Hotmail (yahoo, excite, etc) email account?

• What do those sunglasses mean?

• How do I change my contact information?

• How can I change my location?

• How much of my personal information is shared with other members?

• What is a userid?

• I forgot my userid. What do I do?

• I forgot my password. What do I do?

• How can I change my userid?

• How can I change my password?

• How can I change my email address?

• I can't access the registration page, is there another way in?

Q. How do I register?
A. Simple! Read our Terms of Service, agree to it, and fill out the registration form on our secure server. It's free and easy!

Back to the top

Q. Why do you need my credit card?
A. As this site has grown, so has the expectation of our members to provide a safe and secure area to do their business. By providing credit card information, we can assure our members that each individual is of legal age to participate in an online trading environment of an adult nature.

Back to the top

Q. I didn't get an email with my password, now what?
A. We process all registrations by hand. Under normal circumstances, you will have received your welcome letter within 24-48 hours of your submission. If you did not get an email, you should contact your ISP about possible difficulties on their end. If you are on AOL, make sure your mail controls are set to allow internet email. You can also try sending an email to the administrator to see what the hold up is.

Back to the top

Q. What is taking so long with my password?
A. Our registration process, while simple, is not automatic. All new membership applications are processed by a human and this takes time. If you haven't gotten a welcome letter within 24-48 hours, it's possible your email has problems. You are always welcome to email us to find out the status of your application.

Back to the top

Q. My registration was denied, why? And what can I do about it?
A. If we find it necessary to deny your application, an explanation will come with our note of denial. You can correct the problem by fixing whatever it was that got your account denied or you can go elsewhere.

Back to the top

Q. Why can't I use my Hotmail (yahoo, excite, etc) email account?
A. We require that all new memberships provide us with a "traceable" or "non-anonymous" email address. This is done to protect the integrity of this site and there are no exceptions to this rule. If you are accessing from the library and all you have is a Hotmail account, chances are, you shouldn't be here anyway. Once your welcome letter arrives in your email, you are free to change your email to whatever you want, but your original email is kept in our records for validation purposes.

Back to the top

Q. What do those sunglasses mean?
A. The sunglasses icon (shades) are used to signify a new member who has been with us for less than 30 days. An explanation of all the icons used at Ebanned can be found here.

Back to the top

Q. How do I change my contact information?
A. Use the Update Registration form located here.

Back to the top

Q. How can I change my location?
A. Use the Update Registration form located here.

Back to the top

Q. How much of my personal information is shared with other members?
A. At a site of this nature, we realize the need for confidentiality, so in that respect, no information beyond your name, email and general location is shared with other members. Most information on the registration application is for our records only. We do not provide members with email contact information unless they have been involved in a transaction with each other or in cases of harassment or comments made in a threatning nature. We are very serious about your privacy. Please  read our Privacy Policy and our Terms of Service so you can be more familiar with how this website operates.

Back to the top

Q. What is a userid?
A. Every member at Ebanned has chosen a unique nickname or "userid" to go by. No two members have the same userid, although there may be several members with similar userids.

Back to the top

Q. I forgot my userid. What do I do?
A. You can send an email to Ebanned asking for your userid. Be sure to include the email address you registered with. We cannot look for your userid, if you don't send us your email. 

Back to the top

Q. I forgot my password. What do I do?
A. Do not send us an email asking for your password. For security reasons, we will not send passwords in email. On nearly every page at Ebanned there is a link to have your password sent to your registered email account. If you must email Ebanned for your password, you will get back a simple message with the link to the form to have your password sent to you.

Back to the top

Q. How can I change my userid?
A. You can't. When you registered, you were asked to choose your new userid carefully because it can't be changed. You are welcome to go through the registration process again to obtain a new userid, but your feedback and auctions will not follow you. You should also be aware that if your current account is past due or there are excessive negative feedbacks, your new application will be denied.

Back to the top

Q. How can I change my password?
A. Use the Update Registration form located here.

Back to the top

Q. How can I change my email address?
A. Use the Update Registration form located here. If you have current auctions, or have any bids placed on auctions, your new email address will not be shown. If you must change your email while you have bids placed or listing going, be sure you contact the seller/bidder and inform them of your new email.

Back to the top

Q. I can't access the registration page, is there another way in?
A. Because our registration requires sensitive information, a secure server is used to protect and encrypt your private information. Some browsers have settings that you may have to change to allow you access to these types of pages. You will have to allow SSL 2.0 and SSL 3.0

Back to the top

Still have questions? Try Ebanned's Instant Help!