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Common information about Rules & Policies Learn more about:
Privacy Policy,
Terms of Service,
Prohibited Items,
Copyright Policy
Other related FAQ's for Rules & Policies
Q. How much of my personal information is shared with other
members?
A. At a site of this nature, we
realize the need for confidentiality, so in that respect, no information
beyond your name, email and general location is shared with other members.
Most information on the registration application is for our records only. We
do not even provide members with email contact information unless they have
been involved in a transaction with each other. We are very serious about your
privacy. Please read our
Privacy Policy and our
Terms of Service so you
can be more familiar with how this website operates.
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Q. How do you handle Non-Paying Bidders?
A. We have a policy on
deadbeat bidders that
you can read by
clicking here.
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Q. How do you handle Fraudulent sellers?
A. We take an aggressive stance on sellers
that are engaged in proven
fraudulent activities. You can read our
Non-Sending seller
policy by
clicking here.
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Q. How do I report a problem with a seller?
A. You can
contact Ebanned and let them know
about a problem with a seller by clicking here. The more information you are
able to provide, the quicker we can deal with your situation.
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Q. How do I report SPAM? And how can I get rid of it?
A. We have a
ZERO tolerance for SPAM. Any
member found to be sending unsolicited email to any other member of Ebanned
will have their account immediately revoked. (Read our TOS
here) We have taken
aggressive measures to prevent our members from being exposed to SPAM on our
website. One of those measures includes not displaying your email address
anywhere on this website. There are ways to prevent you from getting SPAMed,
one of those is not including your email address in your auction listings.
Spiders troll this site daily and gather email address as they find them. If
you are a seller and are concerned about buyers being able to contact you, a
contact form is provided by Ebanned and is available in two separate spots in
each listing. If you should receive unwanted SPAM, simply
send Ebanned a copy
of it and we will look into ways to have it stopped.
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Q. How do I know what is okay to sell here?
A. There isn't much you are not allowed to
sell here, however there are a few things that will get your listing cancelled
and account
suspended if you happen to try listing them. Read our
Terms of
Service for more information. You can also see a list of the items not
allowed by
clicking here.
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Q. How can I advertise my website on
Ebanned?
A. Simple. We offer very affordable
advertising, you can see how to go about it by
clicking
here. Please note, we do not allow the linking of websites in the
auctions. You can add your website link to your ME page, but it can not be in
your listing unless you use the Add Banner option when posting the item. For
more information on our Links Policy,
click
here.
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Q. I was high bidder and now the auction is gone but it
didn't end, what happened?
A. There could be several reasons for this.
If in doubt,
contact Ebanned with your userid, password, and auction number and we will let you know the
exact reason the item you were bidding on has disappeared.
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Q. How do I know I am buying from a real person?
A. As with all online transactions, there is
an element of risk involved. You take a change with everything you do online.
However there are ways to be more assured you are dealing with a real, honest
person. Check their
feedback, read the comments other buyers have given them.
Check the other auctions by that seller and make sure that everything is consistent
throughout. Send the seller a question, judge their response. In short, if in
doubt, don't
bid. You can also see our list of
Verified Sellers by
clicking here.
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Q. What do I do if the seller won't contact me?
A. Sometimes problems occur with computers or
in real life. Before getting really concerned about a seller not contacting
you, be sure to give it ample time, 3 days is normal but if it has been over a
week (7 days) you may want to
contact Ebanned to determine if there is a
problem.
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Q. I paid for and did not receive my items, now what?
A.
Fraud is a serious problem in any online
transaction. Please see our
Fraud Protection Policy for tips and how to handle
this sort of thing.
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Q. I received the item, but it was not what I bid on in the description,
now what?
A. Contact the seller to determine if there
was an accident and try to work the problem out between yourselves. If you
cannot work it out between yourselves,
contact Ebanned. Please keep
in mind that while we will try to help you resolve your issue, we can not take
sides with either party as we have no way of authenticating the item you
received.
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Q. How long is too long to wait for an item?
A. Since we do not have any direct connection
to the seller to determine when they should send items, we have no way of
knowing how each seller runs their business. However, if it has been 30 days
and you have had no contact from your seller regarding the status of your
purchase, you may
contact
Ebanned so that we may issue a gentle reminder to
that seller.
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Q. How can I be protected against fraud?
A. There are many steps you can take
to protect yourself from becoming the victim of
Internet
Fraud. We have outlined
a few steps that you can take that may help you, you can see them
here.
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